OLYMPIC GOLD FOR OLYMPIC GLASS DURING COVID-19

Olympic Glass is one of the UK's leading manufacturers and processors of safety glass and sealed units. On an area of around 8,500 m², high-quality products are manufactured at the headquarters in Sheerness, which can be delivered anywhere in the UK. To ensure the high quality of its products, the company has been cooperating with LiSEC for many years.

Quality, reliability and top service

Since 1992 Olympic Glass has been manufacturing and processing quality glass products for the private and commercial glass industry. The company produces toughened safety glass as well as a variety of special glass products, such as energy-saving insulating glass units, coated tempered glass and fire protection glass. Olympic Glass is known for its commitment and focus on the double-glazing market and is distinguished by its wide range of products with all types of glass, many spacer widths and optional gas fillings. Not only because of its broad product portfolio, but also because of its high-quality manufacturing processes as well as its high reliability and top service, Olympic Glass is one of the market leaders in supplying insulating glass products of the highest standard.

The cooperation between LiSEC and Olympic Glass

The partnership between Olympic Glass and LiSEC began in 1992: "When we started to operate at Olympic Glass, we were looking for the best and highest quality machines in the industry - LiSEC met our criteria the best", says Gary Jenkins, Managing Director of Olympic Glass, who has always appreciated working with LiSEC: "LiSEC has always worked closely with us in the development of our machines and software and has always supported our needs". Ged Smith, Managing Director of LiSEC Software UK Limited, also speaks only positively about the cooperation: "Olympic Glass and LiSEC have been business partners for over twenty years and it is no coincidence that Olympic Glass have grown continuously during this time. Gary Jenkins understands the value of technology in his constant push for improvement and excellence. He knows from experience that LiSEC is a business partner you can trust - when it comes to service, machines and software. With LiSEC he achieves the high standards he sets. He has a concrete vision for the future of his company - we can provide the pathway to that future. Nonetheless, we must not forget the importance of personal relationships - Gary knows that there is a high level of trust and honesty in communication between our companies at all levels. We both value this connection and it will bring positive benefits to both of us in the future." Roger Hafenscherer, LiSEC Head of Business-Unit Service, about the cooperation: "Over the years a great business relationship has developed between Olympic Glass and LiSEC. A good customer-supplier relationship plays a significant role or rather is the basis for the success of a company".

The fact that Olympic Glass is convinced of LiSEC is shown in the company. Olympic Glass owns LiSEC cutting tables, LiSEC bending machines, LiSEC machines for grinding and washing, two production lines and the LiSEC perfectscan. Furthermore, Olympic Glass is equipped with LiSEC software for capacity planning, delivery management, stock management and purchasing, shelf management, as well as LiSEC Scancam, LiSEC EDI order and LiSEC software for automatic batch planning.

According to Gary Jenkins, what sets LiSEC apart from other companies is the unique progress in the development of new machines and software in the industry, but also the close mutual working relationship. LiSEC's software products and services help Olympic Glass to develop new technologies, increase productivity and give the company a competitive advantage.

The view on employees, customers and suppliers during Covid-19

Due to restrictions and guidelines of the British government, Olympic Glass stopped production and closed its factory on 24 March 2020.  "We have contacted all customers and suppliers to ensure that relationships are maintained while retaining cash flow.  Through constant communication with our customers, we were always up to date with the latest market information. As a result, a gradual return to work began on May 4, 2020", said Gary Jenkins. This return to work was carefully planned to ensure compliance with government guidelines. Safety distances were also strictly observed, hand disinfectant dispensers were placed, and masks were provided for the employees. Gary Jenkins looks to the future with hope: "These are unprecedented times and it is impossible to predict the coming months, but the initial signals from our customers are positive.”

But not only the preservation or view of the customers, is important during this exceptional situation. In these times, suppliers must also show that they can still offer top service and rapid assistance in the case of problems, despite the difficult general conditions. The cooperation with LiSEC has again proven its worth in this instance. Due to the usual fast reaction and response times, the cooperation at eye level has been excellent, and the reliability of the LiSEC service has once again been proven. "At LiSEC Service the customer's word is heard. This is important! During COVID-19 we also maintained a 24-hour hotline and various standby services for spare and wear parts sales to support our customers as much as possible during this special time," says Roger Hafenscherer.

14.08.2020, Lisec